From phone apps to home automation to cashless commerce and beyond, digital disruption is the new normal for consumers today. It’s changing what we do—and how we get things done— in countless ways.
While a number of leading finance organizations are using pilots to experiment with new technologies, we aren’t yet seeing evidence of scalable, transformational change. The roadmaps to that future are still being drawn.
- The finance factory Transactions will be touchless as automation and blockchain reach deeper into finance operations.
- The role of Finance With operations largely automated, Finance will double down on business insights and service. Success is not assured. The skills required by finance professionals will change, likely dramatically, as new combinations of technology and human workforces permeate the workplace.
- Finance cycles Finance goes real time. Periodic reporting will no longer drive operations and decisions—if it ever did.
- Self-service Self-service will become the norm. Finance will be uneasy about this.
- Operating models New service-delivery models will emerge as robots and algorithms join a more diverse finance workforce—think about the integration of freelancers, gig workers, and crowds. Companies will assess the benefits of automation against onshore and offshore operations.
- Enterprise resource planning Finance applications and microservices challenge traditional ERP. Big vendors will be prepared.
- Data The proliferation of APIs will drive data standardization, but it won’t be enough. Companies will still be struggling to clean up their data messes.
- Workforce and workplace Employees will be doing new things in new ways, some of which will make CFOs uncomfortable.